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Product Code:SAE AS3420
Title:Bolt, Machine, Double Hexagon Extended Washer Head, Close Tolerance Shank, AMS 5662, .375-24UNJF-3A (Stress Rupture Resistant)
Issuing Committee:E-25 General Standards For Aerospace And Propulsion Systems
Scope:No scope available.【英文标准名称】:Qualitymanagement-Customersatisfaction-Guidelinesfordisputeresolutionexternaltoorganizations
【原文标准名称】:质量管理.顾客满意度.外界与组织的争议解决指导原则
【标准号】:ISO10003-2007
【标准状态】:现行
【国别】:国际
【发布日期】:2007-12
【实施或试行日期】:
【发布单位】:国际标准化组织(IX-ISO)
【起草单位】:ISO/TC176
【标准类型】:()
【标准水平】:()
【中文主题词】:售后服务;能力;竞争;抱怨;消费者;消费者与供货者的关系;消费者满意度;定义;争论结果;效率;指导手册;检验;管理;组织;方位;计划;过程控制;质量保证;质量控制;质量管理;可靠度;可靠性;服务设施
【英文主题词】:After-salesservices;Competence;Competition;Complaints;Consumers;Consumer-supplierrelations;Customersatisfaction;Definitions;Disputeresolutions;Efficiency;Englishlanguage;Frenchlanguage;Germanlanguage;Guidebooks;Inspection;Management;Multilingual;Organization;Orientation;Planning;Processcontrol;Qualityassurance;Qualitycontrol;Qualitymanagement;Reliability;Responsibility;Services
【摘要】:ThisInternationalStandardprovidesguidanceforanorganizationtoplan,design,develop,operate,maintainandimproveaneffectiveandefficientdispute-resolutionprocessforcomplaintsthathavenotbeenresolvedbytheorganization.ThisInternationalStandardisapplicableto:?complaintsrelatingtotheorganization’sproductsintendedfor,orrequiredby,customers,thecomplaintshandlingprocessordispute-resolutionprocess;NOTE1ThroughoutthisInternationalStandard,theterm“product”encompassesservices,software,hardwareandprocessedmaterials.?resolutionofdisputesarisingfromdomesticorcross-borderbusinessactivities,includingthosearisingfromelectroniccommerce.ThisInternationalStandardisintendedforusebyorganizationsregardlessoftype,sizeandproductprovided,anddealswith?guidanceondeterminingwhenandhoworganizationscanparticipateindisputeresolution,?guidanceontheselectionofprovidersanduseoftheirservices,?topmanagementinvolvementin,andcommitmentto,disputeresolutionanddeploymentofadequateresourceswithintheorganization,?theessentialsforfair,suitable,transparentandaccessibledisputeresolution,?guidanceonmanagementofanorganization’sparticipationindisputeresolution,and?monitoring,evaluatingandimprovingthedispute-resolutionprocess.NOTE2ThisInternationalStandardisparticularlyaimedatdisputeresolutionbetweenanorganizationand?individualspurchasingorusingproductsforpersonalorhouseholdpurposes,or?smallbusinesses.ThisInternationalStandardisnotintendedforcertificationorforcontractualpurposes.Itdoesnotapplytotheresolutionofothertypesofdisputes,suchasemploymentdisputes.Itisnotintendedtochangeanyrightsorobligationsprovidedbyapplicablestatutoryandregulatoryrequirements.ThisInternationalStandarddoesnotapplytocomplaintshandlingwithinanorganization.
【中国标准分类号】:A00
【国际标准分类号】:03_120_10
【页数】:34P;A4
【正文语种】:英语